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Who We Are
- We are a professional national and international freight forwarding company.
- We pride ourselves in the service we offer.
- We have the knowledge, the facilities and the equipment.
- But, most of all, we have the people. Experienced, knowledgeable and, above all, caring. No problem is too big, none too small, we can solve them all.
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H&D Philosophy
- H&D has built up an unrivalled reputation for service and expertise. Its philosophy is to constantly seek improvement and innovation in all its services.
- H&D believes that the traditional qualities of personal service, care and attention to detail continue to be of vital importance.
- It fully recognises that the customer is the reason for its work and not just the cause of it.
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Staff Training
The Company’s success is attributable to the emphasis on training which is evident as H&D has been the training ground for many of the successful managers and operators in the industry. We have continued with this belief which has resulted in a very professional and experienced workforce.
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Infrastructure
The Company has one of the best infrastructures in Zambia with representation at all major Ports of Entry as well as Inland Port operations. Through our Ports of Entry we maintain and manage K23 Billion in Bond guarantees. The Company has an excellent relationship with Customs at all levels.
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Global & Regional Partnerships
Due to our historical origins and relationships we represent some of the largest multinational logistics companies in the World. This gives us the reach and muscle to leverage on our network partners to deliver to our client’s expectations. We work closely with our Global partners and Regional agents to deliver the best available solutions and leverage on their respective strengths.
We believe that our strategic partnerships bring our clients the best combination of operators to ensure efficient, predictable and sustained delivery of services.
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Quality of Service
Quality of service – at a competitive rate – remains our primary goal, the key to our success – and the key to our future.
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Complete Freight Forwarding Service
By providing a complete range of services that can be tailored to the individual needs of our clients – whenever and wherever that might be – we adapt our business to suit yours.
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Global Locations
With over 30 offices in 11 countries, we can provide a truly global network to satisfy all your demands.
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Making Information Technology work for you.
- Our investment in technology enables us to take advantage of all air and surface transportation systems and local community networks.
- We can interface directly to our customers own systems or even, where the volume demands, install our own systems in their premises.
- But, however sophisticated the technology, we never allow it to interfere with the efficiency of our operation – and our ability to provide you with innovative and effective solutions.
- Information Technology is there to help, not to hinder, and that’s something we never forget.
- To ensure we have complete control over your cargo, we have established a network of subsidiary operations and carefully selected partners in all key centres around the world.
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Our Promise
Read Our Promise to you.
